Here's What Our Most Recent Customers Say:
** Awesome Customer Service. I called about the compatibility of a computer board for sale on poolsonly.com and left a message because they were busy. Within 60 seconds I received a call-back and had my questions answered right away. Their prices are at least 25-30% off what I can get in Phoenix, not to mention the sales tax I save (~9%) - Scott, Goodyear, AZ
** Just a short note to say thank you to the gentleman in Customer Svs. with whom I spoke to yesterday. The spots of black algae in my pool have been frustrating, despite my best efforts at research. You gave me the answers and the explanation that I needed. Thank you so much for your time and for your experience in dealing with such pesky pool problems. You are an exceptional pool maintenance tutor -- Many thanks! I remain a loyal PoolsOnly fan. Best regards - Jo, Waveland, MS
** Wow! I placed my online order easily, and within three minutes I get email confirmation that my products are in stock and ready for shipping. Then I get email confirmation on the same day that the order has shipped. Now that's what I call efficient service! - Robert, Celina, TX
** As promised, much cheaper than the local pool shop. Wish I had discovered you several thousand dollars ago - Darwin, Lufkin, TX
** Great service/price. I'm a pool builder and have begun buying all of my equipment through Pools Only because of their great pricing and timely service. Some time back I realized that I was paying much more for products locally through my local contractor wholesaler and many times they didn't have the piece of equipment that I needed at that time. My stuff comes quickly and I've had no issues with damage or omitted items. I will continue to buy all of my stuff through them not only for the great price and service but for the convenience of ordering and receiving directly from my place of business - Scott, Edmond, OK
** Absolutely terrific to work with. Ordered it on Monday (a holiday) and got it on Tuesday. Just what i ordered and all in perfect order. Lowest prices i could find after 4 hours of searching the net. Also i asked 2 questions and got responses within hours. Great group to work with you. Thanks PoolsOnly.com - Ken, Gilbert, AZ
** Amazingly fast, courteous and professional service!!! Thank you - Allen, Dadeville, AL
** Great Company awesome communication. First time ordering from this company and I will order again in the future when needed. As soon as I purchased my item, I received an email, I received another one letting me know it was being shipped then I received another email with the tracking number. Shipping is through Fed Ex and is very reasonable on top of them being reasonable with their prices on products. Great company! Wish they were in Florida! - Charmaine, Sunrise, FL
** My old Polaris Pool Cleaner unexpectedly broke on a Sunday. Ordered a new Polaris Pool Cleaner from you on a Monday. Received it on Wednesday. My pool didn't even have time to get dirty. No other retailer could even come close to matching the price. Thank you for your business - Paul, Saginaw, TX
** After extensive research with brick & mortar stores and on the internet, I found PoolsOnly.com to have the best prices AND service. Often the two are mutually exclusive. I purchased a Pentair Intelliflo pump for $100s less than it was offered elsewhere and I received it in 3 days from order. I was also looking for some specialty chemicals and sent e-mail requests to 4 internet vendors. PoolsOnly.com was the ONLY vendor that responded to my request, and did so within 24 hours. Keep up the good work! - Steve, Issaquah, WA.
** I was getting very depressed looking at company after company for a new filter and pump. I knew it was going to cost a lot of money I didn't have. I was in the process of placing an order with another company when something prompted me to Google the pump one more time. I was glad I did because that time poolsonly.com came up. I looked up the price and it was $100 cheaper. I was a little skeptical but I ordered anyway. Boy am I glad I did. I got excellent service at a great value. There are a few more things I need and I will definitely get them from Poolsonly! I could not be happier with my experience - Marie, Forestport, NY
** Highly recommended. I purchased an in-ground pool pump from you. Not only were you the best price on the net, or anywhere else for that matter, but the communication was great. I knew every step of the way what the status of my part was. I highly recommend you and will shop here again - Gary, Bradenton, FL
** Thank you for your help. Customer service in today's marketplace is sometimes non-existent. I was certainly surprised, and very thankful with your quick response to all of my pool needs. Wishing you continued success - Yvonne, West Covina, CA
** I received my Manta Ray vacuum so quickly I thought when the UPS truck pulled up it was for a different ebay shipment I had been waiting for. Well I'm still waiting for ebay, but I'm vacuuming my pool today. Thanks a whole lot - Joel, Gainesville, FL
** As a sales person myself, I truly appreciate creative and dedicated customer service. Because of a short-term installation requirement, I requested that my pool filter and backwash valve be shipped within a week. By making some changes with distribution channels, my pool filter was delivered the next day. PoolsOnly.com is now my preferred vendor for pool equipment because of their efforts - Ray, Dallas, TX
** I ordered a Pentair DE Filter and found your prices to be not only substantially less than local retail pool dealers, but internet pricing as well...and you had the item in stock, which shipped the same day. Thanks for your prompt service and technical support helping me with product questions. With such great service, I'll continue to be your customer - John, Bel Air, MD
** I want to thank you for the effort you made in making it possible for me to make by pool work properly again. When there were no pumps around you went above and beyond to find one for me. I appreciate everything you did to make my life easier. I picked up the pump on Monday morning, I installed it that afternoon and the pool was running again nice and quiet. I would recommend PoolsOnly.com and give them a five star rating. Thank you again and I look forward to doing business with you in the future - Jason, Riverside, CA
** I buy many things online and know the value of a good reference. I bought an above ground pool cover, the purchase was easy and it arrived Fedex a few days later. No hassles - Jerry, Anderson, SC
** I just wanted to take a moment to say how impressed I was with your pricing and service. I was amazed at how promptly my order was processed. I also found the shipping charge very reasonable. I was expecting the shipment to take at least 10 days. I was very surprised to have the filters in 72 hours. It is my opinion that quality and efficient service is seriously lacking in many cases. I would definitely make any future purchases with your company. Thanks - William, San Jose, CA
** Purchased a Hayward pump from PoolsOnly. I requested a phone call and it was promptly returned. The pump was ordered and shipped the same day and arrived two days later. Bob was very helpful. Very enjoyable experience. Thank You - Vern, Fort Myers, FL
** Thanks for your prompt attention to this order, it was received quickly and in good condition. Your price could not be beat and in fact was way less (including shipping cost) than just the piston assembly from two well known pool supply retailers. Thanks again for all your help - Wayne, Gilbert, AZ
** You guys were fast! If I need anything more for my pool, you will be the first place I look. Thank you - Robert, Bethel, OH
** Ordered a Quad DE filter, pump and backwash valve. The two larger items were shipped Fedex and arrived one day earlier than expected. The valve came UPS and arrived exactly on the day. The only down side was that the handle on the valve and the clamp stud on the filter poked through the carton. Fortunately neither was damaged. All in all, a very good experience! Thanks - Bill, Yorktown, VA
** Great service. I have just purchased a Pentair Quad 60 filter. You were the best price on the internet. Fedex messed up a little with my shipping and I emailed PoolsOnly for an update. Your response was immediate and you kept in touch right up until the parcel was delivered. Thanks, I shall look forward to buying from you again - Sara, Norwalk, CT
** I just have to say that your company has THE BEST customer service rep I have ever spoke to!! Thank you so much for your help, you have been wonderful!! - Melinda, NJ
** Service was excellent, I ordered the cleaner on Tuesday and Friday it was in my pool cleaning it. It does a great job cleaning the pool and could not be easier to use. Very satisfied with poolsonly.com and will be ordering more items from them in the future - Joe, Greer, SC
** Great customer service and the product arrived in the original manufacturers box, unlike another pool company I used in the past. Thank you - Ralph, Jensen Beach, FL
** A real pleasure to deal with, excellent prices, people actually respond to your questions right away. This seller will ship to Canada and is highly recommended - Alex, Oakville, Ontario, Canada
** The service was great. I made a mistake on the order and called to leave a message regarding that. The PoolsOnly rep called me back in a timely fashion and corrected my mistake. The shipping was fast and accurate. Great Job guys! - Greg, Edmond, OK
** Best price I've found on the Web. EXCELLENT service, price and shipping! - Steve, Mesa, AZ
** Great prices and Great service, A+ all around - Mike, Odessa, M
** I want to thank PoolsOnly for the great service. I purchased a valve actuator for my pool filter. I had a technical question that was answered within a few hours and I was able to get the correct part ordered and delivered in 5 days. Great service. Thank you - Paul, Fort Worth, TX
** Thank you for such a quick response. Great doing business with your company. Both your service and customer service have been outstanding, your web site was very easy to use and I am very pleased. Again, thank you - Robert, Pomona, CA
** After a lot of research I found the Pentair two speed pump I wanted here at the lowest price. The Poolsonly rep was very helpful and found the lowest shipping price to Hawaii. I received it in 4 days. Thank you - Bill, Kailua, HI
** I was very impressed with the FAST delivery of my pool cleaner. I ordered it on Wednesday and it was here on Thursday at no additional charge. Rebate information was received in the mail the day after that. If I need other pool equipment I will be buying from here again. Thank you - Linda, Poway, CA
** Best Online Site. PoolsOnly.com is my only place to shop. Have searched online for specific parts for my saltwater pool and the only folks who bent over backwards to help me were the folks at PoolsOnly.com. My local pool company wanted to charge we 30-40% more for the exact same items I needed. If you can find a part number or can give them the basic information about what you're looking for, they will find it or something very similar - Keith, Haughton, LA
** I was extremely pleased with the support I got from the guy at PoolsOnly.com prior to my purchase, and was even happier with the high level of communication, rapid processing of my order and literally immediate shipping. I discussed my needs in the morning, placed the order online, got notification of the order and shipment and even an email telling me they would likely have it delivered to me today! Thank you, you have certainly earned my future business - Derrick, San Diego, CA
** Just called your "got questions" line and inquired about help with connecting a pool pump I purchased. Very knowledgeable and helpful. Will always come here first for future orders. Great website too!!! - Stephen, Gainesville, FL
** This is the best price found of any store and web store that I came across.Your web setup is the best of all. I give you an A+ in my book - Justo, Orlando, FL
** We are often quick to complain, but seldom take the time to compliment a job well done. I would like to compliment PoolsOnly on the job they did for me when I was trying to complete an order for everything I needed for a chlorine and pH pool system. I started off owning one part of the system as a Christmas present. Trying to figure out what other parts were needed was not a simple task since this was to be a Hayward system and their literature, both sales and web based information is not the easiest to understand. Through e-mails and phone calls I was able to put together all the additional parts I needed, and once I ordered the parts, I received them in less then 30 hours. Now that's what I call fast, efficient service. I definitely will use PoolsOnly for my spa and pool needs - Ken, Pleasant Valley, NY
** Your prices are good and your service is excellent. I purchased some diverter valves from you on Friday morning and was very pleasantly surprised when I received them on Saturday afternoon - Jerry, Hemet, CA
** Great prices. Shipped item as promised and to track shipment. Item was name brand and exactly as advertised. Highly recommend and will use again! - Clyde, Lafayette, LA
** Thanks for being honest and upfront about the T-cell boards. You saved me a chunk. I shall return for all my pool supplies and maintenance requirements. It was a pleasure - Steven, Shenandoah, VA
** I live overseas and was looking for a supplier in the US to assist in technical issues and shipping. I am so happy to have been connected to Bob from the support group of Poolsonly.com. Not only was he very patient in answering my queries back and forth, I truly felt he was looking after the welfare of the customer... and the pricing was great! I will not hesitate to go back for future requirements... more power to you guys!! - Jose, Cavite, Phillipines
** Great transaction. I called to ask a technical question about an Intelliflo pump and the person I spoke to had all of the answers and explained them very well. I bought the pump from them online and the communication was fast, accurate and thorough. The pump arrived the next day and I bought it at 2:30 PM in the afternoon! The price was fantastic, the shipping was more than reasonable and the assistance was remarkable, I do not know what this company could possible do to make their service any better! I would highly recommend them to anyone - Scot, Escondido, CA
All testimonials are welcome (especially the extra nice ones!) To add yours please go to: www.poolsonly.com/pool-supplies-contact-us/info_33.html
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