Freight_Policy

PoolsOnly.com Freight Shipping Policy (See Also: PoolsOnly.com Discounted Shipping Fee Page)

Things You Need To Know:

Items too big or heavy (generally over 150 lbs) are considered freight and delivered on a Fedex or UPS truck, or sometimes by an independent freight carrier such as Roadway, Roadrunner etc.
The carriers deliver Monday through Friday and may charge extra for Saturday deliveries.
If your neighborhood cannot accommodate a large truck (ie. you live on a cul-de-sac, a one way street, unpaved road or have obstructions such as overhanging trees) you may need to make alternative arrangements.

General Advice:

Depending on your order, you may need extra help to unload. The driver will likely help you but is not obligated to do so.
Delivery times vary but are usually four to ten working days depending on your location and proximity to the dispatching warehouse (longer if the product is back-ordered, in which case you will be notified prior to shipment and have the option to cancel.) We've found that average delivery time is about a week.
You will be contacted prior to delivery and you -- or someone you appoint -- need to be present at the time of delivery.
Always count the items delivered and compare them to your delivery bill. Note any differences in quantities before you sign and also make a note of any damages on the delivery bill before you sign to accept delivery.
If you encounter substantial damage (ie. large holes in the boxes, contents spilling out or missing) please refuse delivery and contact us immediately. While damages by truck lines are rare they do sometimes occur.

NOTE: If you sign the delivery statement without noting any and all damages and/or missing items, neither we nor the shipping company will be held responsible for those lost or damaged items.